{"product_id":"servicenow-administration-fundamentals-snaf-training","title":"ServiceNow Administration Fundamentals (SNAF) Training","description":"\u003cdiv\u003e\u003cp\u003eThis three-day foundational course introduces learners to ServiceNow system administration. Through interactive instruction and hands-on labs, participants build core skills for configuring applications, managing data, enabling self-service, supporting productivity, securing the platform, and preparing enhancements for testing using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Administration Fundamentals (SNAF) Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e Individuals performing or preparing to perform ServiceNow system administration responsibilities within an organization, including new administrators and those transitioning into an admin role.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Welcome to ServiceNow.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course includes an exam voucher. Completion prepares learners for the ServiceNow Certified System Administrator (CSA) exam.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Admin Fundamentals Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: ServiceNow – The Modernized Work Experience\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explain the ServiceNow platform; gain functional awareness of ITSM, Service Operations Workspace, and Employee Center; review the overall class scenario.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.2.1 Grant and Verify Access to Applications; Lab 1.3.1 Create Incidents Using Classic Lists and Forms; Lab 1.3.2 Work Incidents Using Service Operations Workspace; Lab 1.3.3 Create Incident Status Using the Employee Center Portal.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Explore the Power of the ServiceNow Platform\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explain the value of a baseline implementation; define a ServiceNow instance; configure branding and navigation; install applications and plugins.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.1.1 Configure an Instance.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Configure Applications for Business\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure lists and forms; evaluate core environment versus workspaces; create and configure applications and modules.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.1.1 Create List Views; Lab 3.2.1 Add a Field to a Form; Lab 3.3.1 Add Category and Reference Values.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Manage Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Understand ServiceNow database architecture; create tables and access controls; import and transform data; explore CMDB concepts, CI relationships, CSDM awareness, Discovery, and Service Mapping.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.1.1 Create Table for HHD Configuration Records; Lab 4.2.1 Create Access Controls; Lab 4.3.1 Import HHD Hardware Data; Lab 4.4.1 Explore CMDB and CI Relationships.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Configure Self Service\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure portals, knowledge, service catalog, and Virtual Agent foundations; create and manage knowledge articles; configure catalog items and workflows.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.1.1 Manage Knowledge Base and Create Articles; Lab 5.2.1 Create a Catalog Item; Lab 5.3.1 Create a Workflow Studio Flow.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Enable Productivity\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Support fulfillers and agents; create charts, dashboards, and notifications; demonstrate awareness of Platform Analytics and productivity tools.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 6.1.1 Create Visualizations and Dashboards; Lab 6.2.1 Configure Notifications.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Package Enhancements for Testing\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Assess when to use scripting, UI policies, and business rules; prepare update sets; migrate changes; demonstrate awareness of testing and developer tools.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 7.1.1 Create a UI Policy and Business Rules; Lab 7.2.1 Create System Update Sets; Lab 7.3.1 Migrate Changes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Securing a ServiceNow Instance\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Review Security Center capabilities; apply basic hardening and best practices.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 8.2.1 Exploring Security Center.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9: Capstone Project\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Apply course concepts in an end-to-end scenario; reinforce learning and identify next steps.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 9.1.1 Capstone Project Challenge Format.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C74US \/ 2026-06-08T09:00:00 \/ Online","offer_id":41997543309392,"sku":"US-2540-IL","price":2700.0,"currency_code":"USD","in_stock":true},{"title":"266C85US \/ 2026-06-16T09:00:00 \/ Online","offer_id":41997543342160,"sku":"US-2540-IL","price":2700.0,"currency_code":"USD","in_stock":true},{"title":"266C88US \/ 2026-06-22T09:00:00 \/ Online","offer_id":41997543374928,"sku":"US-2540-IL","price":2700.0,"currency_code":"USD","in_stock":true},{"title":"266C92US \/ 2026-06-24T09:00:00 \/ Online","offer_id":41997543407696,"sku":"US-2540-IL","price":2700.0,"currency_code":"USD","in_stock":true},{"title":"266C98US \/ 2026-06-29T09:00:00 \/ Online","offer_id":41997543440464,"sku":"US-2540-IL","price":2700.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/kpit-store.instructionforest.com\/products\/servicenow-administration-fundamentals-snaf-training","provider":"Learning Tree International","version":"1.0","type":"link"}