{"product_id":"servicenow-adopting-a-platform-owner-mindset-apom-training","title":"ServiceNow Adopting a Platform Owner Mindset (APOM) Training","description":"\u003cdiv\u003e\n\u003cp\u003eThe role of a Platform Owner is as much a leadership role as it is a technical role. A Platform Owner needs to be a trusted advisor to the business, find opportunities where the ServiceNow platform can drive value and find efficiencies across an organization, consult with business leaders on their needs and requests, ensure good governance of the platform is set up and executed well, and ensure the workforce is prepared to adopt all the platform has to offer.\u003c\/p\u003e\r\n\u003cp\u003eThis workshop focuses on the leadership qualities of the role, and therefore is different than most other ServiceNow courses. It is not a technical workshop, but a leadership workshop, focusing on the mindset and the power skills one must have to be an effective Platform Owner.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Adopting a Platform Owner Mindset (APOM) Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eUnderstand the Owner Mindset\u003c\/li\u003e\n\u003cli\u003eAllocate time effectively as a Platform Owner\u003c\/li\u003e\n\u003cli\u003eDesign optimal user experiences\u003c\/li\u003e\n\u003cli\u003eImplement effective platform governance\u003c\/li\u003e\n\u003cli\u003eDeliver key messages to stakeholders\u003c\/li\u003e\n\u003cli\u003eManage organizational change\u003c\/li\u003e\n\u003cli\u003eCommunicate value using the language of executives\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e\n\u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/welcome-to-servicenow?id=learning_course_prev\u0026amp;course_id=2f61d383475cf95890542034846d4307\" rel=\"nofollow noopener\" title=\"Welcome to ServiceNow | ServiceNow\"\u003eWelcome to ServiceNow\u003c\/a\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eOn Demand\u003c\/li\u003e\n\u003cli\u003e3-hours\u003c\/li\u003e\n\u003cli\u003eThis course provides critical core skills on Navigation, Form Usage, List Filters, and more!\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eRecommended experience:\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eHands-on experience administering\/implementing the ServiceNow platform\u003c\/li\u003e\n\u003cli\u003eFamiliarity with common business challenges the ServiceNow platform can help to resolve\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Platform Owner Mindset Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Understand the Owner’s Mindset\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAlign on a definition for the Platform Owner role and its responsibilities\u003c\/li\u003e\n\u003cli\u003eCompare the Platform Owner role to a System Administrator\u003c\/li\u003e\n\u003cli\u003eIdentify pain points preventing growing into a full Platform Owner\u003c\/li\u003e\n\u003cli\u003eIdentify qualities that create the best Platform Owners\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eActivities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eWorkshop intro\u003c\/li\u003e\n\u003cli\u003eOpening poll and other individually answered questions\u003c\/li\u003e\n\u003cli\u003eLarge group discussion\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Take Your First Steps as a Platform Owner\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eReview this business simulation case study\u003c\/li\u003e\n\u003cli\u003eIdentify the scoring mechanisms for the business simulation\u003c\/li\u003e\n\u003cli\u003eAlign with your breakout team on a name and a working agreement\u003c\/li\u003e\n\u003cli\u003eDiscuss current and ideal Platform Owner time allocation and prioritization\u003c\/li\u003e\n\u003cli\u003eEngage in the first round of simulation scenarios as a team\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eActivities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLarge group discussion\u003c\/li\u003e\n\u003cli\u003eTime allocation and prioritization individual activity\u003c\/li\u003e\n\u003cli\u003eSimulation scenarios 1-4\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Go Deeper to Gain Insights\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify the root cause of a real-world business success story\u003c\/li\u003e\n\u003cli\u003eExplain the difference between knowledge and insights\u003c\/li\u003e\n\u003cli\u003eDescribe what can happen when insights are missed or skipped\u003c\/li\u003e\n\u003cli\u003eApply the ALOE method to gaining insights\u003c\/li\u003e\n\u003cli\u003eIdentify how to create high-impact questions\u003c\/li\u003e\n\u003cli\u003eConvert insights into well-written user stories\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eActivities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLarge group discussion\u003c\/li\u003e\n\u003cli\u003ePartnered activity to gain insights\u003c\/li\u003e\n\u003cli\u003eLarge group activity on creating high-impact questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Lead Best Practices in the Enterprise\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eEstablish effective platform governance\u003c\/li\u003e\n\u003cli\u003eEngage in the second round of the business simulation\u003c\/li\u003e\n\u003cli\u003eIdentify best practices for delivering key messages to the organization\u003c\/li\u003e\n\u003cli\u003eIdentify best practices for leading organizational change in an organization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eActivities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOpening poll\u003c\/li\u003e\n\u003cli\u003eLarge group discussion on governance\u003c\/li\u003e\n\u003cli\u003eLarge group activity on triaging business challenges to the correct level of governance\u003c\/li\u003e\n\u003cli\u003eSimulation scenarios 5-8\u003c\/li\u003e\n\u003cli\u003eLarge group discussion on delivering key messages\u003c\/li\u003e\n\u003cli\u003eIndividual and partnered activity to craft and practice delivering key messages\u003c\/li\u003e\n\u003cli\u003eLarge group discussion on organizational change management\u003c\/li\u003e\n\u003cli\u003eTeam-based activity to prioritize and focus on key drivers for organizational change\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Create and Communicate Value\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify the characteristics of the executive mindset\u003c\/li\u003e\n\u003cli\u003eExperience the challenges faced by C-suite executives when it comes to the ServiceNow platform\u003c\/li\u003e\n\u003cli\u003eIdentify how to frame conversations with executives to be perceived as a trusted partner\u003c\/li\u003e\n\u003cli\u003eEngage in the final round of the business simulation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eActivities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLarge group discussion on executive mindset\u003c\/li\u003e\n\u003cli\u003eSmall group C-suite role play activity\u003c\/li\u003e\n\u003cli\u003eSimulation scenarios 9-11\u003c\/li\u003e\n\u003cli\u003eWorkshop wrap-up\u003cb\u003e \u003c\/b\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C78US \/ 2026-06-11T09:00:00 \/ Online","offer_id":41997549633616,"sku":"US-2520-IL","price":1900.0,"currency_code":"USD","in_stock":true},{"title":"266C90US \/ 2026-06-22T09:00:00 \/ Online","offer_id":41997549666384,"sku":"US-2520-IL","price":1900.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/kpit-store.instructionforest.com\/products\/servicenow-adopting-a-platform-owner-mindset-apom-training","provider":"Learning Tree International","version":"1.0","type":"link"}