{"product_id":"servicenow-hardware-asset-management-ham-fundamentals-training","title":"ServiceNow Hardware Asset Management (HAM) Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eThis three-day interactive course introduces learners to ServiceNow IT Asset Management and Hardware Asset Management (HAM), focusing on best practices for planning, configuring, and managing hardware assets and consumables throughout their lifecycle. Through discussion and hands-on labs, participants learn how to establish a trustworthy, compliant, and efficient HAM practice using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Hardware Asset Management (HAM) Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is designed for customers, partners, and employees who implement, administer, or advise on hardware asset management in ServiceNow, including:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eServiceNow Implementers\u003c\/li\u003e\n\u003cli\u003eServiceNow System Administrators\u003c\/li\u003e\n\u003cli\u003eHardware Asset Managers\u003c\/li\u003e\n\u003cli\u003eHardware Asset Administrators\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003ePrerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eWorking knowledge of ServiceNow\u003c\/li\u003e\n\u003cli\u003eBasic understanding of IT asset management terminology\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eRecommended\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e\n\u003cb\u003eServiceNow Administration Fundamentals\u003c\/b\u003e or equivalent experience\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eAt the conclusion of this course, learners should review ServiceNow guidance for registering for the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam. Successful candidates earn the ServiceNow Certified Implementation Specialist – Hardware Asset Management certification.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow HAM Fundamentals Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Introduction to Hardware Asset Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Recognize basic hardware asset management terminology and concepts; identify plugins and roles supporting IT Asset Management; describe ServiceNow IT Asset Management products.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Hardware asset lifecycle; asset management recommended implementation practices; Hardware Asset Management application overview.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLab:\u003c\/b\u003e Lab 1.5.1 Prepare the asset management environment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Trustworthy Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explain why data quality is critical to asset management; identify key information tracked for hardware devices; differentiate between asset, CI, and model records; explain how discovery, CMDB, and normalization work together.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Model records and asset records; bundled assets and pallet assets; Discovery, CMDB, and Normalization Data Services; hardware model normalization.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.5.1 Manage hardware assets; Lab 2.7.1 Hardware model normalization; Lab 2.8.1 Asset and configuration item (CI) relationships.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Practical Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Manage hardware assets and consumables across stockrooms; use automation to maintain trustworthy asset data; apply effective lifecycle processes for managing and retiring assets.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Lifecycle management; consumables; stock management; automated asset population.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.2.1 Manage consumables; Lab 3.3.1 Manage stock; Lab 3.4.1 Import assets; Lab 3.5.1 Retire assets; Lab 3.6.1 Validate asset lifecycle automation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Operational Integration\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Create reports and dashboards for asset tracking; use catalogs to support asset requests and procurement; automate stock level management; use mobile applications for asset operations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Reporting and dashboards; requests, procurement, and automated stock management; mobile asset management; data accuracy and certification.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.2.1 Report on hardware assets; Lab 4.3.1 Manage request and procurement; Lab 4.3.2 Automate stock management; Lab 4.6.1 Certify data.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Strategic Conformance\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Manage hardware contracts; understand contract financials; explain depreciation and fixed assets; track total cost of ownership.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Contract management; IT cost management.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.2.1 Manage contracts; Lab 5.3.1 Manage contract financials; Lab 5.4.1 Calculate depreciation; Lab 5.4.2 Identify total cost of ownership.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Course Wrap-Up\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Course outcomes; additional resources; Hardware Asset Management simulator.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSimulator:\u003c\/b\u003e The HAM simulator reinforces course concepts through a capstone experience and is available for two weeks following request.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C73US \/ 2026-06-08T09:00:00 \/ Online","offer_id":41997542096976,"sku":"US-2528-IL","price":2700.0,"currency_code":"USD","in_stock":true},{"title":"266C94US \/ 2026-06-24T09:00:00 \/ Online","offer_id":41997542129744,"sku":"US-2528-IL","price":2700.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/kpit-store.instructionforest.com\/products\/servicenow-hardware-asset-management-ham-fundamentals-training","provider":"Learning Tree International","version":"1.0","type":"link"}