{"product_id":"servicenow-human-resources-hr-fundamentals-training","title":"ServiceNow Human Resources (HR) Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eThis two-day interactive course introduces learners to ServiceNow Human Resources Service Delivery (HRSD). Participants work in the role of HR Administrators to gain hands-on experience configuring and using the HRSD application to streamline HR processes, improve employee experiences, and securely manage HR data using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Human Resources (HR) Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e This course is designed for HR Administrators, ServiceNow administrators, and consultants responsible for implementing, configuring, or administering ServiceNow Human Resources Service Delivery.\u003cbr\u003e\u003cb\u003ePrerequisites (Mandatory):\u003c\/b\u003e Welcome to ServiceNow; Employee Center Essentials; Foundations.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course does not offer a certification or exam.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eLearning Objectives\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eBy the end of this course, participants will be able to review the ServiceNow HRSD solution and its capabilities; configure HR Criteria, User Criteria, HR Case templates, document templates, and HR Profiles; define and manage HR Services, HR Service Catalogs, and Catalog Items; manage content and access within the Employee Center; create HR Knowledge articles and understand the Knowledge Management lifecycle; configure and use HR Skills for case assignment; apply security constraints governing HR data access; manage HR Case processes and HR surveys; and analyze HR data using reporting, dashboards, and Platform Analytics.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow HR Fundamentals Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: HR Service Delivery Overview\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Review the HR Service Delivery application and its integration with the ServiceNow platform; identify key HRSD features; optionally review essential ServiceNow platform concepts.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Security, Roles, and Skills\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explore how users, groups, and roles provide contextual security; configure and manage HR Skills; use Skills to auto-assign HR Cases; generate HR Profiles for employees; understand role-based permissions across HR functions.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Employee Center and HR Case Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explore the Employee Center experience; review HR Case architecture and table structure; configure Document Templates; define HR Services and HR Service Catalogs; create HR Catalog Items; perform bulk HR Case creation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: HR Knowledge and HR Catalog\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Apply recommended practices for HR Knowledge Management; configure HR Criteria and User Criteria; create and manage HR Knowledge articles; design HR Catalog Items used to initiate HR requests.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Reporting, Analytics, and Surveys\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Track HR performance using dashboards and reports; configure and run Platform Analytics data collection jobs; analyze HR results; configure and trigger HR Surveys to measure employee satisfaction.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"269D75US \/ 2026-09-14T09:00:00 \/ Online","offer_id":42918719258704,"sku":"US-2529-IL","price":1900.0,"currency_code":"USD","in_stock":true},{"title":"26CC07US \/ 2026-12-03T09:00:00 \/ Online","offer_id":42918719291472,"sku":"US-2529-IL","price":1900.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/kpit-store.instructionforest.com\/products\/servicenow-human-resources-hr-fundamentals-training","provider":"Learning Tree International","version":"1.0","type":"link"}