{"product_id":"servicenow-platform-analytics-pa-advanced-training","title":"ServiceNow Platform Analytics (PA) Advanced Training","description":"\u003cdiv\u003e\u003cp\u003eThis two-day advanced course builds on Platform Analytics Fundamentals and focuses on advanced techniques for measuring process performance and creating impactful visualizations. Learners continue the journey of continual service improvement by configuring advanced indicators, metrics, data sources, and dashboards using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Platform Analytics (PA) Advanced Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e Platform Analytics Administrators who already administer the Platform Analytics application and want to deepen their analytics, indicator, and visualization skills.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Welcome to ServiceNow; ServiceNow Administration Fundamentals or equivalent experience; Platform Analytics (PA) Overview; Platform Analytics (PA) Fundamentals or equivalent. A high-level understanding of Platform Analytics architecture, components, data flow, stakeholders, and deployment is required. Completion of the free, on-demand Platform Analytics (PA) Fundamentals Review is strongly recommended if learners have not been actively practicing PA concepts.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course includes an exam voucher. Certification details and eligibility are governed by ServiceNow Platform Analytics certification guidance.\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow PA Advanced Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Adoption Journey\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Review Platform Analytics use cases and stakeholder objectives; identify the three pillars of Platform Analytics: Responsive Business, Service Improvement, and Data Foundation.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.1.1 Analytics for Custom Applications; Lab 1.1.2 Breakdown Data Troubleshooting (Optional).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Bucket Groups and Scripts\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure bucket groups as breakdown sources; implement scripted breakdown mappings; apply best practices for breakdown data growth management.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.1.1 Bucket Groups and Breakdown Mapping; Lab 2.2.1 Scripted Indicator with Scripted Breakdown Mapping.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Breakdown Security and Visibility\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Implement advanced breakdown categorization and navigation; configure indicator, breakdown, and breakdown element security.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.1.1 Breakdown Security.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Advanced Data Sources\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Create database views to virtually join tables; build visualizations using multiple data source types.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.1.1 External Data Sources; Lab 4.2.1 Database Views.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Spotlight\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure Spotlight criteria; implement Spotlight reporting; set up Spotlight for service monitoring; use Spotlight Interactive Analysis.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.1.1 Spotlight for Incident Management.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Analytics on Platform Metric\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Define metric definitions and instances; review metric instance generation; configure metric reporting; build metric-based automated indicators.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 6.1.1 Metric Trending.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Advanced Formula Indicators\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Identify advanced formula use cases; design formula and index indicators.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 7.1.1 Build Index Indicators.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Dashboards, Visualizations, and Filtering\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Build dashboards using the in-line editor; configure advanced visualizations; create single, multiple, and cascading filters using data sources.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 8.1.1 Customer Success Advocate Dashboard; Lab 8.3.1 Visualize Customer Satisfaction; Lab 8.3.2 Dashboard Filtering.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C84US \/ 2026-06-16T09:00:00 \/ Online","offer_id":41997549764688,"sku":"US-2533-IL","price":1900.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/kpit-store.instructionforest.com\/products\/servicenow-platform-analytics-pa-advanced-training","provider":"Learning Tree International","version":"1.0","type":"link"}